One in Eight GPs Let their Receptionists Decide Who Needs an Urgent Appointment

One in Eight GPs Let their Receptionists Decide Who Needs an Urgent Appointment

One in Eight GPs Let their Receptionists Decide Who Need an Urgent Appointment
According to a new survey many GPs admit that they allow their receptionists to allocate urgent appointments acting as a “telephone triage.”
The survey which was conducted by Camden Health was taken by 1200 GPs nurses and practice managers and revealed that nearly half of those who admit to using “telephone triage” had not actually provided their staff with appropriate training on how to spot serious symptoms which require urgent care The Telegraph reported.
The participants also told the researchers that at an average family practice six patients a day were using appointments when they could been seen somewhere else or treated at home.
Camden Health has estimated that this costs the NHS around £1 billion a year.

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