How To Claim Compensation For Your Delayed Or Cancelled British Airways Flight

British airways flight delay claims

At the weekend, a major IT failure caused havoc for British Airways customers all over the world. The IT failure meant that hundreds of flights were cancelled and thousands of flights were delayed.

Families were stranded, people missed weddings, funerals, important business meetings and to top it off, luggage was lost and little was done to accommodate those passengers who were stuck in the airport or in a foreign country unable to fly.

Under EU law, all passengers are entitled to compensation if their flight is delayed or cancelled.

The amount of compensation you can receive for delayed or cancelled flights depends on how long you had to wait and how far away your travel destination was.

As the cause of British Airways’ delay was under the airline’s control, they will now have to compensate any customer who was affected by the catastrophic error that the IT failure brought about.

British Airways’ legal team may try to claim that the delays were caused by an ‘extraordinary circumstance’ to avoid having to pay out compensation, but it is very likely that due to the apparent cause of the failure that this argument will not be accepted.

BA Management have also commented to say that they would not fight customers trying to claim compensation for the inconvenience this caused them.

What To Do If Your British Airways Flight Was Delayed

If you wish to claim compensation from the Airline you can contact the airline directly.  Alternatively you can complete the enclosed questionnaire and we at Michael Lewin Solicitors can investigate and let you know if we can claim the compensation back for you on your behalf.

Fill out your details using the form below and one of our team will help you claim the compensation you deserve.

Were You Delayed As A British Airways Passenger?

Contact Us To Find Out The Value Of Your Claim

Paul McMullan Deputy Head of RTA
Paul McMullan
Head Of Travel Claims

Call 0113 200 9787 to speak to one of our Flight Delay Team

Find Out If You Can Claim Compensation For Your Delayed BA Flight

Fill in our short questionnaire and we’ll let you know the value of your claim and save you the hassle of trying to deal with British Airways.

Was your flight delayed entirely, or were you delayed
more than three hours in reaching your destination? *
 Yes No

Was the flight in question in the last 6 years *
 Yes No

Did the flight take off or land at a European airport? *
 Yes No


Simply complete this short form and one of our litigation experts will be in touch soon.

Your confidentiality is always assured and we aim to provide excellence in our client care.


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