Man Dies After NHS 111 Services Says That his Symptoms Weren’t Life Threatening
Reg Foster’s wife Barbara phoned the NHS 111 helpline after her husband developed severe abdominal pains.
She made the call just before 8pm and the ambulance did not arrive at their home in Essex until after 11pm.
The NHS staff member that answered the call felt that his symptoms were not life threatening causing the ambulance to take longer than usual to attend her call.
After three hours Mr Foster arrived at the London Chest hospital where later he had a heart attack and died.
Mr Foster had been suffering from internal bleeding from a ruptured abdominal aortic aneurysm due to a tear in one of his major blood vessels.
Although this condition’s mortality rate is high there is a greater chance of a patient surviving if they are operated on quickly to repair the tear.
Mr Foster had a history of high blood pressure which could have indicated that his condition was serious.
Mrs Foster told the Daily Mail that she regretted not phoning 999 straight away.
“I just knew he was going to die.”
Mrs Foster also complained to the newspaper about the conduct of the lady who took her call. She claimed that the operative had scalded her and accused her of not listening.
Representatives of the NHS 111 service are yet to comment.