At the outset of your claim, and if you have not already done so,we will always advise you to make a formal complaint to the healthcare provider that provided the alleged negligent treatment.
Your complaint should be made in the form of a letter to the relevant hospital or the healthcare provider.
This letter should be kept relatively short but cover all of the following areas:
- Where the treatment was provided?
- When the treatment was provided?
- What treatment was provided?
- Why you think the treatment was negligent?
- What injury you think the treatment caused?
You should always ask the hospital or the healthcare provider for a formal written response.
We have provided an example complaint letter to guide you through this process. Click here
In order to respond to your letter the healthcare provider will have to investigate your complaint and discuss it with the medical staff that treated you.
By making a formal complaint your case will be investigated and you will receive an explanation of what happened.
This will be a helpful source of information to assist in assessing the prospects of success of your claim.
Please feel free to contact us for some advice on 0844 844 9866 or send us an email at firstname.lastname@example.org before you send your letter of complaint.
If more than a year has lapsed since you first considered your treatment was negligent, it may be advisable to contact us for some advice before pursuing a complaint.