What To Do If Your Bike’s Faulty

For any cyclist, whether it’s for the daily commute, fitness or a weekend past time, their bike is important to them and a lot of time can be spent on choosing the right model which meets your needs.

When you buy a bike in the UK from a trader, you have certain rights under the Sale of Goods Act 1979.  The Act states that the goods should be:

  • Fit for purpose
  • Of satisfactory quality
  • Accurately described

If you buy the bike remotely, then the Consumer Protection (Distance Selling) Regulations 2000 apply.

If you believe that you have been sold a faulty bike, then you should return it back to the trader that you bought it from, along with a receipt or bank statement as proof of purchase. The trader should firstly offer to repair the bike, within a certain time scale. If a repair cannot be made, then the trader should offer you a replacement for the bike. If neither of these two options can be done, then a full or partial refund can be due to you.

However, if you find a fault with the bike after you have had it for a significant period of time (usually over 6 months) then it is up to you to prove to the trader that the fault is with the bike and not due to wear and tear.

You should always take photos of the defects with the bike, especially if you have suffered an injury due to the fault.

Here at Michael Lewin Solicitors, we deal with Personal Injury Claims caused by faulty bikes. So if you have been injured and wish to recover more than just the cost of the bike, then please get in touch with Michael Lewin Solicitors today to get some advice or proceed through to make a claim.

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